Most coating warranties read like legal escape clauses dressed up as guarantees. Ours reads like what it is: a clear adhesion warranty, a specific term by system, and a named owner who picks up the phone.
The word "limited" is doing all the work. Walk through any garage coating website and you'll see "Lifetime" splashed across the homepage. Read the fine print and you'll find the real terms: moisture excluded, labor covered for one year only, non-transferable, cosmetic damage excluded, tire marks excluded. Industry data suggests 73% of warranties don't cover the two most common failure modes, hot tire pickup and moisture damage.
A floor coating is not a diamond. It wears. Topcoats lose gloss. High-traffic areas show use. Calling that "lifetime" sets you up for disappointment around year eight. Fifteen years is realistic, defensible, and matches how these systems actually perform in Calgary's climate. We'd rather tell you the truth than dress up a legal document.
Different systems have different risk profiles. Full flake floors with a polyaspartic topcoat are the most durable. Metallics are visually stunning but can shift in appearance under UV. Solid colour holds up well indoors but shows wear faster outdoors. Instead of one blanket warranty that hides the differences, we publish specific terms for each system so you know what you're buying.
These are the durations we stand behind for each of our five systems. All terms cover adhesion and workmanship failure on properly prepared concrete. Residential and commercial differ because commercial floors see dramatically more traffic, chemicals, and wear.
| System | Residential | Commercial |
|---|---|---|
Full Flake Epoxy base, broadcast flake, polyaspartic topcoat | 15 Years | 5 Years |
Quartz Epoxy base, quartz broadcast, polyaspartic topcoat | 15 Years | 5 Years |
Metallic Epoxy base, metallic pour, T200 sealer | 10 Years | 3 Years |
Solid Colour Pigmented epoxy, polyaspartic topcoat | 10 Years | 3 Years |
Outdoor / Patio Exterior polyaspartic system | 5 Years | 3 Years |
Metallic systems are rated for 10 years because UV exposure and cleaning chemistry can cause pigments to shift or amber over time. That is not a defect. It is the nature of metallic pigments. We disclose it upfront rather than hiding it in exclusions.
Here is the plain-English version. The detailed exclusions are broken out below by category so you can see exactly what falls inside and outside the coverage envelope.
Every coating warranty in the industry excludes the same five categories. The difference is whether the installer tells you upfront or hides it in fine print. Here's every exclusion, grouped and explained.
Concrete slab cracking, heaving, settling, aggregate pop-outs, and joint movement are concrete behaviours, not coating failures. Hydrostatic pressure, vapour transmission above 3 lbs per 1,000 square feet per 24 hours, and moisture intrusion from below are excluded. These are properties of the slab and site conditions, not the coating.
Battery acid, brake fluid, paint strippers, undiluted cleaners, fuel spills left to sit, and industrial solvents will damage any resin system. Clean spills promptly and use pH-neutral cleaners. Damage from chemical exposure, ice melt, and road salt accumulation is excluded.
Dropped tools, sharp-edged objects, improperly positioned jack stands, dragging heavy objects without floor protection, and vehicle tires spinning in place will cause visible damage. Plow scraping, snow shovel gouges, and ice chipping also fall here. Normal use is covered. Abuse is not.
Gloss reduction in high-traffic pathways, minor surface scratches from daily use, colour variation between original installation and future repairs, and metallic pigment shift under UV exposure are appearance changes, not performance failures. The coating is still bonded and functional.
Any coating, sealer, paint, or surface treatment applied over our installation by another contractor or homeowner voids warranty coverage on that area. Please contact us first if you want to refresh, repair, or modify the floor. We would rather help than see warranty work fall outside coverage.
Use before specified cure times can cause permanent damage to the topcoat. First-week heat application, parking on fresh coating, or placing rubber mats before full cure can create imprints and softening that are excluded.
The warranty assumes normal residential or commercial use and reasonable maintenance. None of this is complicated or expensive. It is the same care any high-end surface needs to perform at its best. Follow these and your coverage stays active.
The honest version: No contractor checks your cleaning supplies. We are not asking you to buy special products from us. These are the realistic habits that keep any polyaspartic or epoxy floor looking and performing its best. If you do something outside this list and we see it caused the failure, that specific issue falls outside coverage. The rest of the warranty remains active.
Duration and coverage get all the marketing attention. But transferability, prorating, and remedy type are where the real value of a warranty lives or dies. Here is where we stand on each.
The warranty transfers to a new owner if you sell your home within 12 months of installation. After that, the warranty is tied to the original owner. This matches the industry standard for transferable boutique warranties and protects us against coverage extending across multiple unknown owners.
A qualifying claim in year 14 gets the same coverage as a claim in year two. We do not reduce our obligation over time or offer declining reimbursement. If the coating fails within the warranty term, we repair it. Full stop.
The remedy for a qualifying claim is repair of the affected area. Full floor replacement is not standard. Repair work is colour-matched as closely as possible, but some visible variation between the original installation and the repair may be present. This is normal and industry-standard.
No coating topcoat lasts forever. Polyaspartic holds up beautifully for a decade of hard use, then shows its age. The base system underneath is still perfectly bonded. The topcoat is where daily wear lives. Competitors with lifetime warranties hope you never think about this. We would rather be upfront: at year eight to ten, a single fresh topcoat extends your floor another full cycle.
The topcoat is the sacrificial layer. It takes all the traffic, all the chemicals, all the UV, all the tire heat. That is its job. Meanwhile the flake, quartz, or metallic base stays protected underneath. When the topcoat thins, the base is still intact. It just needs a new outer layer.
Light mechanical abrasion to prep the existing topcoat for bonding. A full cleaning. One fresh coat of polyaspartic. No removing the base system, no regrinding the concrete, no starting over. A fraction of the cost of a full new floor install.
We recommend it at year eight to ten, before the topcoat starts to thin through. We reach out. You decide. No obligation, no pressure, no maintenance requirement buried in your warranty. Most clients book it the same week we get in touch because the math is obvious.
If you notice an issue, contact us first. Do not patch, coat over, or let another contractor touch the floor. Modifications can void coverage on the affected area. Our claim process is short and direct.
Email info@epoxyfloorscanada.ca or call (403) 383-8213 with a description of the issue, photos of the affected area, and the approximate installation date. We respond within two business days.
Ribal will come to the site and inspect personally. No inspection fee. No trip charge. We look at the failure, the substrate condition, and any potential contributing factors to determine whether it falls under warranty coverage.
We tell you honestly whether the issue is covered. If it is workmanship or material failure, we schedule the repair at no cost. If it falls into an exclusion category, we explain why and offer repair options if you want the fix. No games.
Warranty-covered repairs are scheduled as soon as weather and cure conditions allow. Most spot repairs are completed in a single visit. We clean up the affected area, re-prep as needed, and apply the repair system to restore coating performance.
"If there is a problem with a floor I installed, I want to know. This warranty exists because I stand behind my work, not because it sounded good on the website."
Ribal Badin - Owner & Lead Installer, Epoxy Floors Canada
Ribal Badin - Owner & Lead Installer, Epoxy Floors Canada
Ribal Badin - Owner & Lead Installer, Epoxy Floors Canada
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